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Frequently asked questions

FAQ2024-04-04T11:59:42+00:00

FAQ

I’m considering Travel for Treatment. How do I go about getting more details?2024-04-10T12:38:21+00:00

Click the following link to capture your request for Travel for Treatment and we will revert to you with a quote or further details.

How do I register to become part of MSO International’s contracted healthcare provider network?2024-04-09T12:57:18+00:00

Please send an email of request to networkqueries@mso.co.za with the details of your facility name, type, country and city. Our Network Department will then be in contact with you with further details around the application and contracting process.

I am a contracted MSO International healthcare provider. How do I enrol onto MSO’s web portal for the purposes of member verification, pre-authorisation and claims submissions?2024-04-09T12:59:06+00:00

Please send an email of request to your MSO International Network Manager, or to networkqueries@mso.co.za requesting training on how to use the web portal. Our Networks Department will then be in contact to arrange training and enrollment.

Does MSO International offer Member ID Card Printing services?2024-04-09T12:59:23+00:00

Yes, MSO International has an efficient Member ID Card Printing and Distribution capability at its offices in Johannesburg. This service can include client brochures or welcome letters as part of a new member pack. We currently provide this service to some of our international clients.

Does MSO International provide Pharmacy Benefit Management (PBM) services?2024-04-09T12:59:38+00:00

Yes, MSO International offers PBM services in South Africa through its partnership with Mediscor. Members may obtain medication either from the dispensing GP or from a contracted All pharmacies in South Africa are contracted and are able to submit claims on a real-time basis.

What options are available for providers to submit claims to MSO International?2024-04-10T12:39:10+00:00

Click here to read more about our claims process.

How does the pre-authorisation process work?2024-04-10T12:38:47+00:00

Click here to read more about our pre-authorisation process.

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