MSO International Healthcare Solutions

MSO International is a trusted African TPA partner to most of the world’s leading International Private Medical Insurers, for whom we offer highly flexible solutions to meet their unique requirements.

MSO International’s 24/7 Medical Assistance services, supported by our Core Partner status within the International Assistance Group, are available for in-bound travellers to Africa, and outbound African travellers to the rest of the world. Our Travel for Treatment service assists African residents requiring specialised care internationally with comprehensive travel and treatment solutions.

24/7  Support

24/7 Call Centre offering English, French, Arabic and Portuguese.

Broad Network

Provider network includes hospitals, clinics, pharmacies, doctors, ground and air ambulances.

African Offices

Offices in 6 African Countries.

IAG Partner

Core Partner to the International Assistance Group (IAG), giving global assistance capability.

Integrated IT

Fully integrated health insurance administration IT system.

MSO International Services

Third Party Administration (TPA)

TPA services are offered across all countries in Africa to both domestic and international health insurers.

  • Direct settlement network of over 5,000 providers
  • Pre-authorisation & case management
  • Claims adjudication & payment

  • Optimised cost containment

Medical Assistance

24/7 Medical assistance is offered to both inbound travellers to Africa and outbound African travellers to the rest of the world. The IAG network is invaluable in ensuring global service coverage.

  • 24/7 Clinical call centre
  • Medical case management
  • Medical evacuations/ repatriations
  • Travel assistance for medical cases

Corporate Solutions

A comprehensive support service for staff health and wellness offered to African companies with an on-site occupational and primary health requirement.

  • Health insurance / Self insurance

  • Wellness / health screening

  • Employee assistance programme

  • Medical assistance / Travel for Treatment

  • Telemedicine / virtual consultation

  • Occupational and primary health support

  • Emergency response and evacuation management

Travel for Treatment

A full end-to-end support solution is offered to African residents who need to travel internationally for specialised treatment which is not available in their home country.

  • South Africa, UK, France & India available as destination countries
  • Management of all healthcare services
  • Assistance with travel visas
  • Flights, accommodation and local transport
  • Repatriation back home

IAG Core Partner:
Medical Assistance Services

MSO International is a Core Partner of the International Assistance Group (IAG), an association of medical assistance companies from around the world.

The IAG has its head office in Paris, France, and has over 60 partner companies and 70 correspondents covering almost every country on the globe. Through the IAG, MSO International has the ability to offer medical assistance services to its clients’ members wherever they may be travelling worldwide.

  • Telephonic medical advice
  • Referral to the most appropriate local provider
  • Placement of a Guarantee of Payment with the local provider
  • Case Management of the entire episode
  • Arrangement for evacuation or repatriation of the patient should it be necessary
  • Logistical arrangements for family or accompanying relatives
  • 24/7 multilingual and clinically qualified service
  • Repatriation of mortal remains

  • Cost containment where possible